Max Mednik
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Readings and musings

Lessons Learned from Bullshit Class

3/8/2011

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No, that's not the official title of the course, but it might as well be -- not in the sense that the class is bullshit, but the opposite: the class exposes all the bullshit happening in corporate organizational contexts and suggests a completely different paradigm of thinking about teamwork.

This quarter, I haven't kept up with posting about lessons learned in each of my classes weekly, so I'll try to do one overarching recap post for each class over the next few days. This is my first post in the series.

The bullshit class I'm referring to is officially called Leadership, Motivation, and Power. In the class, we read books written by our professor, one of which provides the namesake for the class: Beyond Bullshit.

In the class, we debunk a lot of myths about people in organizations and expose the daily lies and bullshit that gets floated around boardrooms and teams all the time. We use case studies and stories from the professor's personal consulting experience to consider various topics, such as psychology and motivation, corporate politics, power dynamics, and communication.

The following are my major takeaways from the class.
  1. Trusting Relationships: According to the professor, this is the most important factor for success in any team. Every goal or other consideration should be subordinated to the relationships and trust between team members (and between boss and employee). Accomplishing anything of significance requires working closely with others, and this work is most effective (and sometimes only effective) with maximal trust.

    The professor taught that you should love your teammates and employees and trust them until the day you let them go. If you have to do that, you need to be upfront, honest, and say something like, "I'm not getting from you what I need. I know you tried, and there's a better place for you elsewhere." In this way, you can maintain respect and trust even after a separation. But until that point, you should do everything possible to create and maintain trust, and if there are difficulties, to deal with them as they come up, always operating from a trusting perspective. Similarly, when hiring, you should welcome a person into a company and completely separate the discussion of pay from the merits of the person. If you want to hire them, you can applaud their merits, but avoid conversations that seek to quantify a person's skills or equate pay to merits; pay is driven by market forces and budget, and any other discussion quickly becomes bullshit.

  2. Alignments and Mindsets: Every single person has a unique experience and perspective. 10 people can see the same exact event and all claim that something different happened. This is because each person lives life in their own brain and has a unique mindset. By conducting a special type of interview as we did in class, one can learn a lot about a person's mindset and personal alignments (thoughts, goals, life wishes, ways of operating, childhood history, etc.). Understanding these things (which people often skip over) is critical to getting as much information as possible about someone to improve communication. The only to know what got communicated to another person is to ask them what they heard, which is often quite different from what you said.

    People live their lives to fulfill their life goals. People want to succeed at life, not at work or a job. Jobs for people are vehicles to succeeding towards some larger goals or needs, and people's family situations and desires outside of work are almost always more important to them than work. Therefore, thinking that "you leave your problems at the door" when you go to work or come back home from work is completely impossible. At work, people are choosing projects, team partners, and customers based on who will get them closer to their goals. This is corporate politics, and this is totally natural. It's a result of every person having their own alignments and operating in the way they think is right. Every person thinks that the way they work is the best they could possibly be working. Telling someone to work harder or promising a huge bonus is going to have little effect on the real way that they will work because this is determined much more by their own goals and desires than the work needs.

    The professor's book that goes into this in detail is Mind-set Management.

  3. Empowerment and Leadership: Leadership is about doing everything in your power to allow your employees to succeed. There's no such thing as "empowering" people. People empower themselves if they want to (if it fits their alignments). As a leader, you can choose people who motivate themselves and provide them the resources, support, and advice to help them succeed how they want to.

  4. Bullshit and Straight Talk: In class, we covered about 50 definitions of bullshit. We all know what it is when we see it, and as businesspeople, we are all trained to be able to produce it quite successfully and quickly. In fact, the professor argues that bullshit is the corporate etiquette of choice in America. In some situations, this is required and useful, such as to alleviate certain social tensions or avoid subjects that can get people in trouble in certain rigid organizations. However, it's not ideal.

    What we don't know that well is straight talk, which is the alternative. Straight talk is about being honest and upfront about one's underlying goals and preferences (using "I-speak," or talking about yourself rather than using loftier phrases like "what the company needs"). It's also about being transparent with others about how you take in their feedback and suggestions and make decisions. Often, superiors will pretend to solicit feedback but not give it weight. The professor says that hierarchy in decision making is required, but it's all about how the boss explains his viewpoints and takes into consideration others' opinions that matters.

    The professor's book that goes into this in detail is Beyond Bullshit.

  5. Two-sided Accountability: The norm in organizations is "one-sided accountability," or boss-dominated relationships. Employees are accountable to superiors, and if they fail, the boss will punish them. The professor argues for an alternative: two-sided accountability where both parties are accountable to each other for following through on promises and helping each achieve the goals that they and the company need.

    Hierarchy in decision making is often required for organizations to function; hierarchy in relationships is not. In class, we learned a different paradigm: where decisions are made hierarchically but relationships are not hierarchical. This is not easy to achieve in real life and requires trusting relationships, straight talk, and understanding each person's alignments.

    The professor's book that goes into this in detail is Don't Kill the Bosses.

  6. Performance Reviews: The professor is a very outspoken critic of performance reviews and has helped many prominent groups get rid of them in favor of a better approach (performance "previews"). There are so many problems with performance reviews, especially 360 degree reviews, that we studied in class. A brief list includes the fact that once or twice yearly is not sufficient, the two-sided bullshit that results where both boss and employee feel compelled to participate in the awkward conversation, the fact that pay and performance are said to be linked but in most cases cannot be, and the general dislike of the process that's shared among most professionals. Performance reviews destroy trust, create fake/bullshit conversations, and are an example of one-sided accountability (boss reviewing employee). 360 degree reviews, when anonymous, can often be even worse, as anonymous feedback also destroys trust and removes the human element of giving feedback directly.

    Performance previews are about discussing what's working and not working throughout the year, project by project, as issues or questions come up. It's about using straight talk where boss and subordinate tell each other what they each need, how each one is feeling and moving towards his or her goals, and what can be improved from each one for future projects.

    The professor's book that goes into this in detail is Get Rid of the Performance Review.

  7. Win-win-win Politics: When two people in an organization are trying to make a decision, there are often three circles of interest: my needs, your needs, and the company's needs. When my and the company's needs overlap, that's a "win-win" solution. That's how individuals operate within a corporate context. But when multiple people need to work together and there is no triple overlap in needs (no "win-win-win"), it creates very difficult and often bullshit-ridden conversations where people try to exert power to get their way. The goal should be win-win-win outcomes that are good for team members individually and for the company overall.

  8. Power Dynamics: We studied several modes of operating power, such as power giving, power taking, power withholding, and power sharing. People operate in different modes at different times and with different people, and this is often driven by their own personalities and alignments. Power sharing can often be the best way when one cares about creativity and flexible organizations.

The class was definitely eye-opening and a lot of fun thanks to the professor's straightforward, no-bullshit manner, honest advice-giving, and of course his jokes and nostalgic clip-art presentations.
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The Elusive Beauty of the Chihuahua

3/6/2011

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When most people think of the chihuahua, they think of the Taco Bell dog. That certainly made the breed a lot more famous, and I heard it unfortunately created an oversupply of the breed which still exists today.

But Taco Bell wasn't the only place in pop culture that featured this rat dog. Consider Beverly Hills Chihuahua. Though the movie definitely jokes about ultra-luxurious living for dogs (comfy suntanning lounges by the swimming pool, manicures and massages -- how could a modern dog live without these necessities?), it actually does do a bit of justice to the long history and richness of the breed that eludes the eye (which is usually just overwhelmed by the cuteness of the face).

There's a scene in the movie where the dogs meet the powerful, wild chihuahuas that represent the grace, beauty, and fearlessness that the chihuahua contains inside. This is obviously for cinematic effect, but there is some truth to this. Every time my chihuahua is annoyed (such as by being put into a rabbit costume or by having its teeth brushed), it displays the meanest and fiercest set of fangs that are better suited for a lion than a rat.

It is true that the breed possesses a long history and is named after the state in Mexico of the same name. Chihuahuas were the favorite companion of the Toltec royalty and were bred to be small and cute. They are perfect examples of the "toy dog" category.

When I first interacted with a chihuahua, I thought it would be a stupid, small dog (for chicks to carry in their purse). As I spent more time with the breed and got to bond with one closely, I realized that the cuteness was a front, a facade. They use their cuteness to get into your heart and your arms and use you for food, shelter, warmth, and love. Chihuahuas are in fact devilishly clever;  I was surprised to see how incredibly smart they are. Their love for people and social nature makes them happy to meet anybody and to play, but each dog has a very unique personality. I can say that there are only 2 things in the world that my chihuahua cares about, so making her happy is very easy: food and being petted. She has mastered several circus animal tricks (she reminds us of Abu sometimes) which she uses to be rewarded with extra treats and petting.

Another part of the animal that I think is neat is its ears. Though they're not as soft, large, and easy to pet as a Neapolitan Mastiffs, they are clearly strategic tools in the limited arsenal of self-defense mechanisms of the chihuahua. When the dog hears something, one or both ears can turn to help it analyze the sound. When it runs, it can slide its ears back into what I call "aerodynamic mode" sort of like a Batmobile changing shape to minimize air friction/drag. This is obviously instinctual and unconscious, but I still think it's cool.

I also think the dog's eyes are deep and full of life. At first, it may appear that they are black, lifeless orbs. In fact, the dog's face and eyes look very similar to monkeys', rats', and even camels'. In this way, every facial expression the dog makes immediately invokes a smile due to its cuteness. However, upon closer inspection, it's clear how deep and complex its eyes can be and how it uses its eyes to convey emotion and excitement (like for food).

Overall, I've enjoyed getting to know this breed and appreciate its more subtle points much more than when I first met it.

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Why I Love Neapolitan Mastiffs

3/4/2011

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First Neo: Mario
My first dog ever was a Neapolitan Mastiff, and I've fallen in love with the breed ever since. Though I currently live with an amazing (but high-maintenance) chihuahua, I wanted to dedicate a quick blog post to the breed that first stole my heart.

My first dog was Mario, a Neapolitan Mastiff we rescued. Since then, my family has rescued two other Neapolitan Mastiffs one after the other. I named Mario after my favorite video game as a kid and because the breed is Italian. We decided to keep Mario's memory alive through Marcello's name, and similarly through Marceza's name, our family's first female Neo.

As you can see from the photos, Mario and Marceza feature the grey color, whereas Marcello the brown color. Those are the two main colors the breed sports. Also, all three dogs feature fairly full tails and ears. It's a tradition to chop off the tails and ears to conform to the official Italian breed style, but we didn't do this. I find that the ears are one of my favorite parts of the dog. I think the dogs would agree, based on how loudly they snore with pleasure when their ears are massaged.

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Second Neo: Marcello
The breed is very old, with its name originating from Naples. The history is very rich, with the dog featured in cavemen drawings and playing important roles in both World Wars.

You can read all about it online, including finding tons of photos and videos (I especially love how cute the puppies are). Though the breed is not that well known or popular, it has quite a devout following of admirers. What I want to focus on in this post is what I personally love about the breed myself.

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Third Neo: Marceza
Here are the top 5 reasons I love Neapolitan Mastiffs:

1. Super smart: They are incredibly smart and can learn almost anything. All of our dogs have been trained, and though they do have strong personalities at times, they will behave and listen to commands. They also pick up on every nonverbal and situational clue around them, such as when you get dressed or are in a bad mood; they will clearly respond intelligently to this, and that fascinates me.

2. Fun: Though they weigh typically 100-200 lbs., they are extremely fun to play with and not aggressive. They can be aggressive against strangers who surround the home without invitation, but for family and friends, they are extremely fun and gentle. They love to chase balls, play tug of war, chew bones, and perform tricks, like giving a high five or standing up and resting their paws on your shoulders.

3. Loyal and protective: They are extremely protective of their family and will be a great deterrent to anyone considering trespassing. From what I've read of their history, they have helped shepherds and farmers protect their livestock and homes for centuries.

4. Ears: As I mentioned before, their ears are amazing. Oh yeah, they also have great sense of hearing (and smell/nose).

5. Flews: I just learned this word, but apparently that's the name for their mouth/snout/muzzle (the flaps of skin hanging over their lower jaw out of which their whiskers grow). The flews are extremely cute and a hallmark of their look, but they are a double-edged sword. This cuteness comes with a clear price. Though the flews can be very cute while flapping in the wind while the dog is running or sticking its head out of the car window, they are like leaky kitchen sinks after the dog takes a drink of water or is sweating/breathing hard. We keep rags all over the house just to wipe the dog's mouth every time it drinks. It's ok: this price is definitely worth the cuteness.

Overall, I really love this breed and hope others can appreciate it too. Though most people's reaction may be one of hesitancy or fear (because of the dog's size or look), a deeper study and any time spent with the breed will immediately convert you to a lover of the Neapolitan Mastiff for life.

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