 I just finished reading the management/leadership classic The Five Dysfunctions of a Team: A Leadership Fable by Patrick M. Lencioni, and I really liked it. It was brief and to-the-point. I loved how it first started with a fable and then explained the concepts and lessons embedded within it. I've certainly seen firsthand each of the dysfunctions it describes in various academic and work teams I've been part of over the years, and I like the specific actions that are listed to overcome them. It reminded me a lot of Radical Candor. My main notes and takeaways are below. Highly recommend it! The fable
Luck Part 1 underachievement Backstory Culture clashes Rationale Personal histories Myers Briggs 5 dysfunctions Absence of trust Substantial level of debate Inattentive to team results vs individual recognition Fear of conflict Lack of commitment and not buying in to decisions Avoidance of accountability to avoid interpersonal discomfort Must put exec team as first team ahead of individual dept teams Goals as scoreboard, measure monthly Everyone responsible for all goals and all departments Politics is when you choose words based on how you want others to react vs how you really feel Meetings should have conflict Push and challenge people to be accountable The model Absence of trust Willingness to be vulnerable in front of the group Open about failures in front of group Fear of conflict Unfiltered and passionate debate about ideas Lack of commitment Buy in and commit to decisions Avoidance of accountability Unclear plan Failing to call out peers on actions that are counterproductive Inattention to results Putting individual needs or needs of dept ahead of team Team assessment Dysfunction 1: Absence of trust Teammates know intentions of others good and can be open and vulnerable in front of them Not about reliability About knowing vulnerabilities won’t be used against them Personal histories exercise Number of siblings Home town Hobbies First job Worst job Team effectiveness exercise Identify biggest contribution from each person and area to work on most Personality and behavioral profiles MBTI 360 degree feedback Leader must demonstrate vulnerability in front of team first Dysfunction 2: fear of conflict Purpose is to get to best possible solution Conflict is productive and efficient. Don’t take it offline. Mining Try to extract conflict from others TKI model of conflict Leader should not try to shield people from conflict Dysfunction 3: lack of commitment Two sources of problems: clarity and buy-in Problem: Desire for consensus Doesn’t lead to best results Problem: Need for certainty any decision better than none sometimes Cascading messaging At end of meeting, explicitly review decisions made and how they will be communicated to departments, which will be confidential Deadlines Clear deadline on when something will be done or decided and honoring that Contingency and worst case analysis Discuss contingency plans Low risk exposure therapy Force people to make a decision on low risk stuff so they see it’s ok Leader must constantly push for closure and be ok with making wrong decisions Dysfunction 4 avoidance of accountability Call teammates out on performance that hurts the team Tolerate interpersonal discomfort and difficult conversations Respect each other and have high expectations High standards through peer pressure Publication of goals and standards Clarify what team needs to achieve and who needs to deliver what and when Simple and regular progress reviews Encourage people to push each other Team rewards People won’t want to lose rewards due to peer not pulling weight Role of leader Dysfunction 5 inattention to team results Caring about things other than accomplishment of team results Focus on outcomes Distractions: focus on team status or individual status Public declaration of results Public commitment Results based rewards Performance based comp Time Management team spend 8 days per quarter together Annual planning 3 days offsite Quarterly staff meeting 2 days offsite Weekly staff meetings 2 hours onsite Ad hoc meetings 2 hours onsite
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