Ch. 1: Thriving in uncertainty
- Began research for book in 2002 after 9/11
- Some companies thrive by 10x better than index in uncertainty
- Southwest Airlines did better in past 30 years than any other stock in index
- Extreme environment
- In this book as compared to the others, the cases were selected by the extremity of environment (not just great companies in general)
- Must over prepare and practice for every emergency and train hard
- South pole adventure story
- Different behaviors between great company and comparison in same crazy environment
- Embrace control and non-control
- Formula: Fanatic discipline + empirical creativity + productive paranoia
- Level 5 ambition
- Progressive Insurance
- Progressive decided to not publish earnings guidance; instead just monthly financials
- Consistency of action and values
- Discipline
- Nonconformists
- Intel
- Instead of looking to others, rely on your own observation and evidence (similar to lean's "get out of the building" and "see for yourself" principles)
- Microsoft
- Constantly believe events will turn against them when everything going well
- Zany personalities
- Ferocity of will
- Not about themselves but about goal
- Stryker vs. USSC
- Discipline in sticking to one concrete plan in good and bad times instead of big shifts in energy
- Their goalw as 20% consistent growth no matter what (including never growing too much in any year)
- Need both lower and upper bound
- Hit step-wise performance markers consistently over time
- High performance in difficult conditions
- Hold back in good times
- Southwest: small deliberate steps out of initial TX geography
- Standard of consistent performance: profit every year
- Elements of good 20 mile march: 7 characteristics
- 1. Use performance markers of lower bound thresholds
- 2. Self-imposed constraints and upper bound
- 3. Tailored to the enterprise and environment
- 4. Lies within your control to achieve
- 5. Has a "goldilocks" timeframe (just right)
- 6. Designed and self imposed by the enterprise
- 7. Achieved with great consistency (not intentions)
- Progressive Insurance: "Combined Ratio" target for insurance
- Like a company law; rigorous standard to be achieved every year for many years
- Cannot abandon goal due to events
- Southwest airlines literally copied PSA
- But PSA died
- No connection between innovation and 10x
- Need creativity and discipline to be 10x
- Fire bullets to figure out what will work
- Bullet = low cost + low risk + low distraction
- Just meant to find out if will work (sounds like lean...)
- Then fire calibrated cannonballs
- Empirical validation
- Apple getting on track
- Increased discipline and testing
- Not about innovation or predictive genius
- Just need to be above innovation threshold
- Productive paranoia
- Pack extra supplies
- Don't break protocol/discipline
- Build cash reserves and buffers to prepare for bad events
- Large ratio of cash to revenue, assets to liabilities
- Bound risk
- Death line risk: could kill
- Asymmetric risk: downside bigger than upside
- Uncontrollable risk
- Time risk
- Zoom out then zoom in
- Not all time in life is equal
- Some moments critical
- 10x people respond in those moments
- Prepare for black swans
- Specific
- Methodical
- and
- Consistent
- Southwest's 10 Points by Putnam
- Very few changes over 20 years to recipe
- Apple fell behind when changed from original recipe; when came back, company turned around
- Durable operating practices
- Role of luck (first study to examine this scientifically)
- Luck event: 3 tests
- 1. Some significant aspect independent of key actors
- 2. Significant consequence
- 3. Unpredictable
- Luck comes in form of "who"
- Authors coded 230 luck events for data
- "Return on Luck"
- Taking advantage of luck events based on triangle of behaviors
- 4 combos
- Good luck, good behavior = Return on luck (Bill Gates)
- Good luck, bad behavior = Squandering of luck (AMD's poor execution)
- Bad luck, good behavior = Great returns on bad luck (Progressive Insurance turnaround from bad law/Prop 103)
- Bad luck, bad behavior = Poor returns
- 10x companies credit luck for success, themselves for failure
- Focus on what you do and keeping discipline, not hopeless resignation that outcomes just about luck
- Greatness is a matter of choice, not circumstance

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